Sunflower Sisal Cat Scratching Board with Stable Grass Base

We strive to get your order to you as quickly and efficiently as possible. Below are the details regarding our shipping process.

Processing Time

All orders are processed within 1-3 business days before being shipped.

During peak seasons or high-demand periods, processing may take slightly longer, but we work hard to ensure timely dispatch.

Standard International Shipping

Our standard worldwide shipping takes 5-7 business days after processing.

Please note that delivery times may vary depending on your location, customs clearance, or unforeseen delays.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email and/or text message with a tracking ID.

Tracking information may take 1-3 business days to update. You can monitor your package’s journey on our Tracking Page.

Pre-Orders & Back-Orders

If your order contains a pre-ordered or back-ordered item, we will ship available items immediately and send the remaining items as soon as they are restocked.

If you receive only part of your order, rest assured that the remaining items will be shipped separately as soon as they become available.

Wrong Address Disclaimer

Please double-check your shipping address before placing your order.

If an incorrect address is provided, contact us immediately so we can try to correct it before shipping.

We appreciate your patience and support. If you have any questions, feel free to reach out to our customer service team. Happy shopping!

DO YOU ACCEPT RETURNS FOR AN EXCHANGE?
Please note that we do not accept returns for exchanges or refunds. We kindly urge all our customers to carefully review the product listings and product sizes before placing an order to prevent any order discrepancies.

DO YOU ACCEPT ORDER CANCELLATIONS?
Customers may request for order cancellation only within 24 hours of placing the order. Please note that this request may also not guarantee an approval as our fulfillment center processes orders as fast as they can. We will verify first with our fulfillment team if the product has been shipped, if not then we will cancel the order.
For cancellation requests, please email us at rizeconsultingofficial@gmail.com and we will reply as soon as possible.

DO YOU ACCEPT REFUND REQUESTS?
We cannot accept refund requests once we shipped the order. We will always inform our customers of any potential shipping delays.
We will only accept a refund request if the product you received is totally different from your order, different size, or different color. We can also reship the correct product for FREE.

However, please note that we are strict with the following conditions:

• The item is from our store
• The item is not used in anyway
• Request MUST be sent within 5 days from the receipt of package.

For damaged products or products that are different from your order, please email our support team at rizeconsultingofficial@gmail.com and include the following details in your email:

• Reason for refund
• Picture/Video of the product you received
• Order Number

Once we receive your email we will get back to you within 24 hours and if we have verified your request, we will ship the correct product for free. We will not be able to issue a full refund.

We don't provide Refunds in case the order is shown to be delivered by the tracking number but customer didn't receive it. As it relates to possibilities of package theft that we are not responsible of.

For more information, email us rizeconsultingofficial@gmail.com